HOW TO FILE A CLAIM FOR YOUR BENEFITS
WHAT THE LAW DOES
The Employee Retirement Income Security Act of 1974
(ERISA) protects the interests of participants and their
beneficiaries who depend on benefits from private employee
benefit plans. ERISA sets standards for administering these
plans, including a requirement that financial and other
information be disclosed to plan participants and
beneficiaries and requirements for the processing of claims
for benefits under the plans.
Although some employee benefit plans are not covered by the
Act (such as church or government plans, etc.), if you are one
of the millions of participants and beneficiaries in employee
benefit plans that fall under the Act's protection, you have
certain rights if your claim for benefits is denied. Your plan
must give you the reason for denial in writing and in a manner
you can understand. It also must give you a reasonable
opportunity for a fair and full review of the decision. This folder
outlines the steps you may take to file a claim and what to do if
you are denied benefits.
OBTAIN A COPY OF YOUR SUMMARY PLAN DESCRIPTION
The first step you should take is to carefully read your plan's
summary plan description. This is a document which your plan
administrator must furnish you. It gives you a detailed
summary of your plan--how it works, what benefits it provides,
how they may be obtained and how they may be lost. The
summary plan description also is required to spell out your
rights and protections under ERISA.
FILING YOUR CLAIM
You or your beneficiary may be required to first file a claim to
receive the benefits you are entitled to under an employee
welfare benefit plan or a pension plan. An employee welfare
benefit plan is a plan, fund, or program which provides
medical, surgical, hospital, sickness, accident, disability,
death, severance, unemployment, vacation, apprenticeship,
day care center, scholarship funds, pre-paid legal benefits,
etc. A pension plan is a fund or program which provides
retirement income to employees, or results in a deferral of
income by employees for periods extending to the termination
of covered employment or beyond. Each plan covered by
ERISA must have procedures for filing a claim and must tell
you what those procedures are. This information must be
included in the summary plan description. If for any reason
information concerning the filing of a claim has not been
provided, you may give notification that you have a claim by
writing to an officer of your employer, or the unit where claims
are normally filed, or the plan administrator.
WHAT YOUR PLAN REQUIRES
All plans have standards you must meet to qualify for benefits.
Your pension plan will probably say that you must have worked
a certain number of years and/or be a certain age before you
can start receiving benefits. Some employee welfare benefit
plans may require you to file a claim or notify the plan
administrator immediately when you enter a hospital or see a
doctor. Some plans may require that you pay a medical bill
and the plan will repay you when it is presented with a
copy of the bill marked "paid." But be sure to contact your plan
administrator or other plan official for complete information on
filing a claim for your benefits.
WAITING PERIOD
Within 90 days after you have filed a claim for benefits, your
plan must tell you whether or not you will receive the benefits.
Also, if because of special circumstances your plan needs
more time to examine your request, it must tell you within the
90 days that additional time is needed, why it is needed and
the date by which the plan expects to render a final decision. If
your claim is denied, the plan administrator must notify you in
writing and explain in detail why it was denied. If you receive
no answer at all in 90 days -- or 180 days when an extension
of time was needed -- the claim is considered a denial and
you can use the plan's rules for appealing the denial.
WHAT TO DO IF YOUR CLAIM IS DENIED
Your claim may have been denied because you are not
eligible for benefits under the plan. Perhaps you haven't been
a partici-pant long enough, or you are not the required age.
Perhaps you needed to file additional information about your
claim. When you have been notified that your claim has been
denied, your plan administrator also must tell you how to
submit your denied claim for a full and fair review. You have at
least 60 days (the plan may provide you with more time) in
which to do this. Be sure to include all related information,
particularly any additional information or evidence, and get it
to the specified person and address.
REVIEWING YOUR APPEAL
If review of your appeal is going to take longer than 60 days,
you must be notified in writing of the delay. Except where the
review is made by a committee or board of trustees which
meets at least quarterly, a decision on your appeal must be
made within 120 days of your appeal.
Once the final decision has been made, you must be told the
reason and the plan rules upon which the decision was based.
This explanation must be written in a manner that you can
understand. If you do not receive a notice within the waiting
time, you can assume that your claim has been denied after it
was reviewed.
WHAT TO DO IF YOUR APPEAL IS DENIED
If you disagree with the final decision upon appeal, you may
seek legal assistance. You also may wish to get in touch with
the Department of Labor concerning your rights under ERISA.
KNOW YOUR PLAN
By carefully reading your summary plan description and
understanding your relationship to your plan, you can be an
informed participant. So know your plan, what it requires of
you, how to become eligible for its benefits, and what steps
you can take to assure that you will receive your earned benefits.
U.S. Department of Labor
Pension and Welfare Benefits Administration
Washington, D.C. 20210
SUMMARY OF STEPS
1. File claim for benefits
with person designated
by plan to receive claims.
Check your benefits with
your plan administrator.
2. Benefits approved
payment will be made.
or
2. Wait for reasonable time,
usually 90 days for outcome
of claim If no decision and
the plan did not extend the
period based on special
circumstances you may
consider claim denied.
3. Request review of your
claim. Explanation is
required for a denied claim.
4. You may file claim for full
and fair review Be sure and
include all related
information, especially new
evidence or information.
5. If appeal review will take
longer than 60 days you must
be notified. Generally, a
decision must be made within
120 days of your appeal.
6. If you have not received
notice within time set, you
can assume appeal denied You
may seek legal assistance or
you may wish to get in touch
with the nearest PWBA office
concerning your rights under
ERISA.
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